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Frequently Asked Questions

Frequently Asked Questions2018-05-15T18:24:12+08:00
Get $10 ActiveSG Anniversary Credits2024-08-13T09:51:26+08:00

From 15 June to 31 August, members who login to the MyActiveSG+ booking platform will receive a one-time top up of $10 ActiveSG Anniversary Credits to be used on the platform only.

Eligible members who previously signed up for Beta version and received the $5 ActiveSG Credits will also receive a one-time top up of $10 ActiveSG Anniversary Credits for use on MyActiveSG+.

How can my child enter the swimming complex?2024-08-13T14:17:15+08:00

Once you log in to ActiveSG+ with your SingPass, you can purchase and assign multi-entry passes.

Parents can buy passes on MyActiveSG+ using ActiveSG credits, PayNow, or credit/debit cards.

Parents can now link their child, who is under 15 years old, to their account through SingPass on MyActiveSG+. They can book programs using their child’s credits, although these credits cannot be used for facility bookings.

Find out how to link your child’s account to your ActiveSG+

How do I enter the swimming complex?2024-08-13T09:51:40+08:00

You can enter the swimming complex using ActiveSG+. You will be required to sign up as a member by logging in with Singpass.

My child’s cap states Stage 2. Why is he not going for Stage 2 test?2018-07-10T18:40:23+08:00

When your child is ready for Stage 1, we will present him a Stage 2 cap. If you look closely, it states that he/she is “Training for Stage 2”. This applies for all levels. If your child is ready for Stage 6 Gold, he will get a Red cap instead.

My child’s test was XX months ago, why is he still not ready for the next test?2018-07-10T17:53:34+08:00

The average progress is 9 months according to our SwimSafer 1.0 period. For SwimSafer 2.0, we do not have an average yet.

You can ask your child as the coach will usually tell him/her where they need improvement. From our experience, your child will usually not convey the message to you. If you want to know what your child is weak at, please ask his/her coach directly during lessons and they will let you know.

My elder child started off with Stage 3. Why do you start with Stage 1 now?2018-07-10T17:43:55+08:00

In SwimSafer 1.0 syllabus, SwimSafter Stage 1 & 2 were very simple therefore we moved directly to Stage 3.

With the improvement in Syllabus requirement, we no longer need to skip Stage 1 & 2 anymore.

How long is the duration of each test?2023-07-24T16:12:47+08:00

All test will take an average of 30mins depending on the number of students participating.

What are the SwimSafer requirements?2018-07-10T17:29:50+08:00

The SwimSafer requirements are available at SwimSafer.com.sg.

We have a compact version available below. If you need more information, please return back to the original site.

Will my child’s progress be affected if they do not take the test?2018-07-10T17:39:47+08:00

This test is optional, and will not affect the progress of your child. Our coach conduct regular assessment of our students and upgrade their Swim Cap when they meet the skill requirement. This is considered an internal grading and no certificate will be given.

What if I cannot come for the test?2018-07-10T15:49:05+08:00

We usually organise a test once every 3 to 4 months. Please give this a miss and join the next test.

Are my kids ready for test?2018-07-10T18:23:02+08:00

If your child is ready for any test, you will see a “Book” button in the “Progress” menu.

What clothing to wear for SwimSafer test?2024-04-09T08:24:26+08:00

Read up here on clothing to wear for SwimSafer programme. The coach has been constantly reminding students to bring clothing in preparation for their test.

In brief, here is what to bring:

Stage 1, 2, 3 &  4 Bronze – T-shirt & shorts
Stage 5 Silver & Stage 6 Gold – T-shirt & long pants

What to bring for test?2018-07-10T15:18:19+08:00

Just the usual swimwear, cap, goggles and their clothing.

Steps to book for SwimSafer test2018-07-10T17:37:07+08:00

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Why should we choose the Flagship class?2018-05-15T18:24:25+08:00

We have a proprietary system that allows us to assist instructors in organising the class and tracking the progress of our students. With this system, your fee can be paid online, so we do not have to handle cash at the pool.

With this system and structured training programme in place, we are able to take a shorter time to train every student, compared to the past.

What is Flagship class?2018-02-27T17:51:00+08:00

Group classes taught by our in-house coaches. Only our flagship class offers a full structured programme ranging from beginner learn-to-swim classes to advanced lifesaving classes.

  1. Learn to swim (SwimSafer 2.0)
  2. Competitive (Singapore Swimming Proficiency Awards)
  3. Lifesaving course (SLSS)

Flagship class are only available at Yishun and Sengkang currently.

What age can my child join the Flagship classes?2018-02-27T17:42:24+08:00

For our flagship group class, the minimum age to join is 6 years old (K2) for now. Let us know if your child is below 6 years old but more than 110cm tall. The coach has to assess if he/she can join.

How long will my child learn to swim in the Flagship class?2018-02-27T17:43:15+08:00

Each child has different exceptional abilities and confidence level in water.

In our flagship class, it takes an average of 10 months for a 6 year old (K2) child to be able to do basic swimming at the deep pool unaided.

This is based on a weekly lesson where the child does not skip practice. Older children may take shorter time learning to swim, but that depends on each individual student.

How often is the SwimSafer test conducted in the Flagship class?2018-05-15T18:24:25+08:00

For our Flagship class, we hold our test every Quarter. The dates generally fall on the 5th Saturday or Sunday of the month. The average progress for each level is nine months.

Students are constantly being assessed on their skill sets. Once your child is ready for a certain level, the coach will continue teaching your child the next level skills. Student progress is not solely based on certificates/awards achieved by the student.

How long does it take to achieve Stage 1?2017-10-05T11:06:39+08:00

This will depend on the age of your child.

A 5 year old child will take about 1 year to meet the requirements of Stage 1.

There are kids who take months to overcome the fear of water and it takes them a few months to adapt.

A 10 year old might take 3 months to meet that requirement.

So, it’s best to ask the coach that is teaching him for a better understanding.

What is the minimum age to let my child join the class?2017-10-05T10:58:33+08:00

You can enrol your child if he is in K1.

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