Frequently Asked Questions

Frequently Asked Questions2018-05-15T18:24:12+08:00
Are swimming lessons available on weekends at Woodlands Swimming Pool?2026-01-14T12:22:53+08:00

Yes. Swimming lessons at Woodlands Swimming Pool are commonly conducted on weekends, as this timing is preferred by many families and working adults.

Weekend lessons are typically scheduled based on coach availability and pool capacity, and may fill up faster due to higher demand. Parents and learners are encouraged to enquire early if they are specifically looking for weekend lesson slots.

Is there parking available at Woodlands Swimming Pool?2026-01-14T12:19:51+08:00

Yes. Parking facilities are available at Woodlands Swimming Pool for visitors who are driving. The swimming complex is located within an ActiveSG facility that provides parking spaces for public use.

Availability may vary during peak hours such as weekends, public holidays, and school holidays. Visitors are advised to arrive earlier during busy periods if they plan to drive.

How do I get to Woodlands Swimming Pool by MRT or bus?2026-01-14T12:19:04+08:00

Woodlands Swimming Pool is conveniently located in the Woodlands area and is accessible by public transport. The nearest MRT stations are Woodlands MRT and Marsiling MRT, both on the North–South Line.

From the MRT stations, visitors can take a short bus ride or walk to the swimming pool. Several bus services serve the surrounding Woodlands Street 13 area, making the pool easily accessible for residents and visitors travelling by MRT or bus.

Is SwimSafer conducted at Woodlands Swimming Pool?2026-01-14T12:13:53+08:00

Woodlands Swimming Pool is often used for SwimSafer preparation and training sessions. These sessions help students build the required skills and confidence before assessment.

However, official SwimSafer assessments are conducted at designated testing venues under Singapore Aquatics. Parents will usually be advised on the assessment arrangements and testing process separately when their child is ready.

Are swimming lessons available at Woodlands Swimming Pool?2026-01-14T12:13:29+08:00

Yes. Swimming lessons are commonly conducted at Woodlands Swimming Pool for both children and adults. Lessons may be offered in group or private formats, depending on the programme, and are structured to help learners progress safely according to their individual ability and confidence level.

Classes are typically conducted under close supervision, with coaches guiding students through proper techniques, water safety awareness, and gradual skill development.

Is Woodlands Swimming Pool suitable for beginners?2026-01-14T12:13:00+08:00

Yes. Woodlands Swimming Pool is suitable for beginners, with a teaching pool that is commonly used for building water confidence and learning basic swimming skills.

In addition, beginners can also learn safely in the deep pool when proper support is provided by the coach. With the use of appropriate learning aids such as backfloats and hand paddles, students are able to practise correct body position, breathing, and basic movements while remaining supported and secure in the water. These aids help learners progress gradually and confidently under close supervision.

Are private swimming lessons available at Ang Mo Kio Swimming Complex?2025-09-08T17:03:46+08:00

Yes. We provide 1-to-1 or small private group lessons for both children and adults. These are ideal for learners who prefer personalised coaching, flexible scheduling, or faster progress.

At what age can children start swimming lessons at Ang Mo Kio Swimming Complex?2025-09-08T17:04:14+08:00

Children can join SwimSafer group classes from 5 years old. For younger children below 5, we recommend private lessons or enrolling in specialised early-age programme.

Can adults join swimming lessons at Ang Mo Kio Swimming Complex?2025-09-08T17:04:29+08:00

Yes. Our adult swimming lessons cater to complete beginners as well as those who want to refine strokes like freestyle and breaststroke. Lessons are paced according to your comfort level and goals.

Are there swimming lessons for children at Ang Mo Kio Swimming Complex?2025-09-08T17:00:55+08:00

Yes. We offer children’s group classes from age 5 onwards, following the SwimSafer programme approved by Sport Singapore. Kids learn water confidence, survival skills, and swimming strokes in a structured way. Each stage comes with a SwimSafer certificate upon completion.

Can I use ActiveSG or SG60 credits at Ang Mo Kio Swimming Complex?2025-09-08T16:56:57+08:00

Yes. ActiveSG credits can be used for pool entry and swim passes, but not for swimming lessons. SG60 credits (S$100 or S$200 for new sign-ups) must be claimed by 31 Dec 2025 and used by 31 Dec 2026.

Can I transfer my ActiveSG credits to someone else?2025-09-08T16:06:20+08:00

No. ActiveSG credits are strictly non-transferable and tied to your personal ActiveSG account. Each individual must use their own credits for entry and passes.

Can unused ActiveSG credits be rolled over?2025-09-08T16:04:13+08:00

Yes. If you make at least one qualifying transaction in 2026 (for example, buying an entry ticket or booking a facility), any unused credits will automatically be extended for use in 2027.

How much SG60 credits do I get and when do they expire?2025-09-08T15:52:56+08:00

From June 2025, Singapore Citizens and PRs received a one-time S$100 SG60 ActiveSG credit top-up. New ActiveSG users who signed up during this period received S$200 in total. Credits must be claimed by 31 December 2025 and used by 31 December 2026.

What can I use ActiveSG credits for at the swimming complex?2025-09-08T15:51:04+08:00

You may use them to pay for:

  • Single-entry pool tickets
  • Monthly or season swim passes

  • Selected ActiveSG programmes (such as holiday sports camps or Active Health workshops)

They cannot be used for swimming lessons, private coaching, or our merchandise.

Can I use ActiveSG or SG60 credits to pay for swimming lessons?2025-09-08T15:49:56+08:00

No. ActiveSG credits (including the SG60 top-up) can only be used for swimming pool admission and swim passes at ActiveSG swimming complexes. They cannot be used to pay for private or group swimming lessons conducted by Singapore Swimming Academy.

How can I check bus services and timings to get to the swimming complex?2025-09-08T15:45:35+08:00

The easiest way is to use Google Maps. Simply fill in the swimming complex you want to visit on Google Maps app or website,  and it will show you the nearest bus services, walking routes, and estimated travel time.

What types of pools are available at the Ang Mo Kio Swimming Complex?2025-09-08T15:27:48+08:00
  • A 50-metre competition (lap) pool, ideal for serious swimmers and training
  • A teaching pool for lessons and skill development
  • A wading pool perfect for toddlers and young children
Is Ang Mo Kio Swimming Complex currently open?2025-09-08T15:25:50+08:00

As of now, the complex is closed for redevelopment and will remain so from 30 October 2023 until Q4 2025. For the most up-to-date information, please refer to Sport Singapore or the ActiveSG facility updates.

How can my child enter the swimming complex?2024-08-13T14:17:15+08:00

Once you log in to ActiveSG+ with your SingPass, you can purchase and assign multi-entry passes.

Parents can buy passes on MyActiveSG+ using ActiveSG credits, PayNow, or credit/debit cards.

Parents can now link their child, who is under 15 years old, to their account through SingPass on MyActiveSG+. They can book programs using their child’s credits, although these credits cannot be used for facility bookings.

Find out how to link your child’s account to your ActiveSG+

How do I enter the swimming complex?2024-08-13T09:51:40+08:00

You can enter the swimming complex using ActiveSG+. You will be required to sign up as a member by logging in with Singpass.

My child’s cap states Stage 2. Why is he not going for Stage 2 test?2018-07-10T18:40:23+08:00

When your child is ready for Stage 1, we will present him a Stage 2 cap. If you look closely, it states that he/she is “Training for Stage 2”. This applies for all levels. If your child is ready for Stage 6 Gold, he will get a Red cap instead.

My child’s test was XX months ago, why is he still not ready for the next test?2018-07-10T17:53:34+08:00

The average progress is 9 months according to our SwimSafer 1.0 period. For SwimSafer 2.0, we do not have an average yet.

You can ask your child as the coach will usually tell him/her where they need improvement. From our experience, your child will usually not convey the message to you. If you want to know what your child is weak at, please ask his/her coach directly during lessons and they will let you know.

My elder child started off with Stage 3. Why do you start with Stage 1 now?2018-07-10T17:43:55+08:00

In SwimSafer 1.0 syllabus, SwimSafter Stage 1 & 2 were very simple therefore we moved directly to Stage 3.

With the improvement in Syllabus requirement, we no longer need to skip Stage 1 & 2 anymore.

How long is the duration of each test?2023-07-24T16:12:47+08:00

All test will take an average of 30mins depending on the number of students participating.

What are the SwimSafer requirements?2018-07-10T17:29:50+08:00

The SwimSafer requirements are available at SwimSafer.com.sg.

We have a compact version available below. If you need more information, please return back to the original site.

Will my child’s progress be affected if they do not take the test?2018-07-10T17:39:47+08:00

This test is optional, and will not affect the progress of your child. Our coach conduct regular assessment of our students and upgrade their Swim Cap when they meet the skill requirement. This is considered an internal grading and no certificate will be given.

What if I cannot come for the test?2018-07-10T15:49:05+08:00

We usually organise a test once every 3 to 4 months. Please give this a miss and join the next test.

Are my kids ready for test?2018-07-10T18:23:02+08:00

If your child is ready for any test, you will see a “Book” button in the “Progress” menu.

What clothing to wear for SwimSafer test?2024-04-09T08:24:26+08:00

Read up here on clothing to wear for SwimSafer programme. The coach has been constantly reminding students to bring clothing in preparation for their test.

In brief, here is what to bring:

Stage 1, 2, 3 &  4 Bronze – T-shirt & shorts
Stage 5 Silver & Stage 6 Gold – T-shirt & long pants

What to bring for test?2018-07-10T15:18:19+08:00

Just the usual swimwear, cap, goggles and their clothing.

Steps to book for SwimSafer test2018-07-10T17:37:07+08:00

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Why should we choose the Flagship class?2018-05-15T18:24:25+08:00

We have a proprietary system that allows us to assist instructors in organising the class and tracking the progress of our students. With this system, your fee can be paid online, so we do not have to handle cash at the pool.

With this system and structured training programme in place, we are able to take a shorter time to train every student, compared to the past.

What is Flagship class?2018-02-27T17:51:00+08:00

Group classes taught by our in-house coaches. Only our flagship class offers a full structured programme ranging from beginner learn-to-swim classes to advanced lifesaving classes.

  1. Learn to swim (SwimSafer 2.0)
  2. Competitive (Singapore Swimming Proficiency Awards)
  3. Lifesaving course (SLSS)

Flagship class are only available at Yishun and Sengkang currently.

What age can my child join the Flagship classes?2018-02-27T17:42:24+08:00

For our flagship group class, the minimum age to join is 6 years old (K2) for now. Let us know if your child is below 6 years old but more than 110cm tall. The coach has to assess if he/she can join.

How long will my child learn to swim in the Flagship class?2018-02-27T17:43:15+08:00

Each child has different exceptional abilities and confidence level in water.

In our flagship class, it takes an average of 10 months for a 6 year old (K2) child to be able to do basic swimming at the deep pool unaided.

This is based on a weekly lesson where the child does not skip practice. Older children may take shorter time learning to swim, but that depends on each individual student.

How often is the SwimSafer test conducted in the Flagship class?2018-05-15T18:24:25+08:00

For our Flagship class, we hold our test every Quarter. The dates generally fall on the 5th Saturday or Sunday of the month. The average progress for each level is nine months.

Students are constantly being assessed on their skill sets. Once your child is ready for a certain level, the coach will continue teaching your child the next level skills. Student progress is not solely based on certificates/awards achieved by the student.

How long does it take to achieve Stage 1?2017-10-05T11:06:39+08:00

This will depend on the age of your child.

A 5 year old child will take about 1 year to meet the requirements of Stage 1.

There are kids who take months to overcome the fear of water and it takes them a few months to adapt.

A 10 year old might take 3 months to meet that requirement.

So, it’s best to ask the coach that is teaching him for a better understanding.

What is the minimum age to let my child join the class?2017-10-05T10:58:33+08:00

You can enrol your child if he is in K1.

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